FREQUENTLY ASKED

RunLine FAQ

Can't find your answer? Email me at mail@getrunline.app.

New to the Quest? Official Meta guides for setting up a boundary, using hand controls, taking photos and videos, and protecting your headset from sunlight. Go to Quest basics ›

01Getting started

What is RunLine?

RunLine shows your course plan at full scale on your field or indoors. Through your Meta Quest, you see virtual obstacles at the planned positions. You can walk the course and then set up the real obstacles. Plans come from Smarter Agility, or you import them as an image or a CRCD4 file (.agl). You can preview any course in your browser first.

What works without an account?

On Load a course you choose your file or my sample course, and it stays in your browser until the check. You can choose a file or paste an image without an account. To check and add it, you need a free account. After you sign up, you carry on with the same file. If you switch the language or come back later, the file waits for you for up to 48 hours. The example of importing a plan image shows how RunLine recognises a plan image from Smarter Agility.

Who is RunLine for?

I'm an agility judge. I wanted to walk my courses before competition day and see where each obstacle should go during setup. That is how RunLine started. It also helps trainers who want to review a course in advance, and clubs setting up for a trial.

Where can I get RunLine?

RunLine is on the Meta Horizon Store for Meta Quest 3 and Quest 3S. Create your RunLine account, install the app from the store and pair your headset.

How do I get started with RunLine?

Install RunLine from the Meta Horizon Store and pair your headset with a QR code. The first time you open RunLine, it shows you the main hand gestures. The full guide is on the First steps page.

02Hardware & setup

What hardware do I need?

A Meta Quest 3 or Quest 3S. Quest 2 and Quest Pro are not supported. On Quest 2, tracking is not reliable enough on an open agility field. RunLine cannot be installed on Quest Pro.

How much space do I need?

To walk the whole course, you need an open area the size of the course. For planning and reviewing, smaller spaces work too.

Does it work outdoors?

Yes. Outdoors, pay particular attention to sunlight, heat and tracking. Even a few seconds of direct sunlight on the lenses inside the headset (the glass you look through, not the outer cameras) can permanently damage it. These lenses focus sunlight onto the displays like a magnifying glass, and this damage is not covered by warranty. Keep the inside lenses out of direct sunlight and cover them when you carry the headset. The Quest is also not built for very hot outdoor temperatures. Large open fields with few fixed reference points can make tracking difficult. See Outdoor tracking for practical advice. The Quest treats the floor as a flat plane. On sloped ground, you can tilt the course in RunLine. Uneven ground can still leave individual obstacles slightly above or below the surface.

I can't see my hands. What now?

Put both controllers on a stable surface and wait a few seconds, then your hands appear. If the controllers keep moving, for example in a trouser pocket, the headset stays in controller mode. Even faster: gently tap the sides of the two controllers together twice. More on the Quest basics page.

I'm at a new venue. Anything to watch out for?

At a new venue, the Quest asks you to set up a new boundary and scans the space again. Stand in the middle, look around the whole space once and make sure the lighting is even. You’ll find the relevant Meta guides on the Quest basics page.

The course floats, sits too low or drifts while walking

Check the floor height first. If the virtual course sits above or below the real ground, it seems to move as you walk, even though it is firmly anchored. You can fix this in RunLine: open the hand menu, tap "Floor" under "Position" and use the height slider to move the course up or down until it sits on the real ground. You can also reset the floor height in the Quest settings: Settings, Environment setup, Boundary, Set floor level. Details on the Quest basics page. On sloped ground, tilt the course. Outdoors, tracking can also affect the course position. See Outdoor tracking for ways to help the Quest recognise its surroundings.

03Courses & Smarter Agility

Do I need a Smarter Agility account?

No. You can import a plan as an image or a CRCD4 file (.agl) through plan import. Automatic sync with Smarter Agility requires a Smarter Agility Pro account. Your RunLine email address must be verified before importing.

Can I import Clean Run Course Designer files?

Yes. Upload the CRCD4 file (.agl) under Import a plan in your browser. The file can be up to 128 KB. Check the course preview, warnings and title, then select “Add course” or “Discard”. You do not need a Smarter Agility account, and CRCD4 files have no daily or course limit.

Then touch and hold “Sync” in the headset until the ring is full. The course then appears in the headset’s course list. You need the current app from the Meta Horizon Store. You can also download courses from the Courses page in your account as a CRCD4 file (.agl).

The page CRCD4 import and export lists what RunLine imports, what it leaves out and when a download is not possible.

Can I import courses from Smarter Agility?

Yes. Link your Smarter Agility Pro account to sync your designs to RunLine. You can then view them at full scale on your Quest.

Are the obstacle dimensions accurate?

Obstacle dimensions are based on the FCI specifications. Positions and distances come from your plan.

04Privacy, pricing, support

What does it cost?

RunLine is currently free. I’m planning two subscriptions: Basic at €5 to €10 a month and Pro at around €15 a month, both also as a discounted annual subscription. Your account remains even without a subscription. Importing courses and using the headset will then require one.

How is my data handled?

Sensor data from the headset (cameras, room scans, hand tracking) stays on the headset. Your course files are stored under your account. Full details in the Privacy Policy.

How do I get support?