Privacy Policy
This Privacy Policy explains what information RunLine collects when you use our website and our Meta Quest application, how we use that information, and the choices you have. We've tried to write it in plain English. If anything is unclear, email us at mail@getrunline.app.
§ 01Who we are
RunLine ("we", "us") is the operator of the RunLine website and the RunLine mixed-reality application for Meta Quest. This policy applies to both.
§ 02What we collect
- Account information: your email address and, optionally, your name and role (handler, trainer, facility) when you join the waitlist or create an account.
- Course files: agility courses you import, create or save inside RunLine. These stay tied to your account.
- Device & usage information: headset model, app version, session length, crash reports and anonymised usage analytics so we can fix bugs and improve the product.
- Support correspondence: messages you send us and our replies.
§ 03How we use it
- Provide the RunLine service: sync your courses across devices, deliver updates, respond to support requests.
- Improve product quality: diagnose crashes, measure feature adoption, prioritise what to build next.
- Send transactional email about your account, access status or important service changes. We do not sell your data or send marketing emails you did not ask for.
§ 04Mixed-reality & sensor data
RunLine runs on Meta Quest and uses the headset's passthrough cameras, room scanning, hand tracking and spatial anchors to render your course at 1:1 scale in your space. This sensor data is processed locally on your headset. RunLine does not upload raw camera frames, depth meshes, or hand-tracking streams to our servers.
§ 05Third-party services
We rely on a small number of processors to run the service. Each of them is bound by a data-processing agreement and has its own privacy policy.
- Meta Platforms: Meta Quest Store distribution and sign-in.
- Smarter Agility: when you import a course you designed there, the course file is transferred to RunLine. No credentials are exchanged beyond what the import flow requires.
- HubSpot (HubSpot Ireland Limited, Dublin): waitlist signups and beta-program communication. Email addresses you submit through the waitlist form are transferred to and stored on HubSpot servers in the EU. Data Processing Agreement: legal.hubspot.com/dpa.
- Cloud hosting & email: providers we use to store your account data and send transactional mail.
- Product analytics & crash reporting: anonymised, session-level data only.
§ 06Data retention
We keep your account data for as long as your account is active. If you close your account, we delete or anonymise your personal data within 30 days, except where we are required to keep records for legal or accounting reasons.
§ 07Your rights
Depending on where you live, you have the right to access, correct, export or delete your personal data, to object to certain processing and to lodge a complaint with your local data protection authority. To exercise any of these rights, email mail@getrunline.app and we'll respond within 30 days.
§ 08Children
RunLine is not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we'll delete it.
§ 09Changes to this policy
We may update this policy from time to time. The effective date at the top of the page will always reflect the latest version. If a change is material, we'll notify you by email or inside the app before it takes effect.
§ 10Contact
Questions, requests, or concerns: mail@getrunline.app.